The Emotional Health Resource Library is designed to provide group administrators with easy access to emotional health resources for their community members.
As a product design intern, I ideated and designed a new experience for sharing emotional health resources on the Groups surface and the Resource Library on the Facebook platform, resulting in an increase of accessibility and community growth for group administrators and members of lifestage groups.
provide a way for Community Admins to share mental health resources to their members?
encourage and empower community admins to share helpful and relevant mental health resources to the Emotional Health Resource Library, increasing access to mental health resources for members.
Need from admins:
“My community members have mental health support needs and I wish I had ways to encourage my members to better support each other.”
Takeaway?
Access to emotional health resources and seeking help needs to be normalized and relevant to individuals.
Need from members:
“I want to learn about how to take care of my mental health, but I don’t know what information is a good fit for me.”
Admins of groups are able to gather and share emotional health resources they feel helpful and relevant to their community members.
Members of groups are able to interact with the emotional health resources that admins have highlighted in the group.
By day, Emily is a software engineer. In her spare time, she enjoys going for walks by the lake or playing tennis. She is also a community admin for a popular mental health group on Facebook.
Her goals are supporting and uplifting her group members. She also wants to have open and honest conversations about mental health.
Her frustrations as an admin is not having a community space to share her struggles, and a lack of mental health resources to share.
The Emotional Health Resource Library is a toolkit for community admins and members to access emotional health resources on ther Facebook platform.
Seeking Help
One of the most significant lessons was to ask for help the moment I got stuck on something. As an intern, I had access to a wealth of resources and people, and I quickly learned to utilize and take advantage of them. At Meta, I discovered that people are very open to reaching out and assisting, fostering a collaborative and supportive environment.
Feed Your Curiosity
I realized the importance of feeding my curiosity without hesitation. I learned not to be afraid to participate in activities, ask questions – even if they seemed simple – or explore the office aimlessly. Surprisingly, during these explorations, I often stumbled upon unexpected opportunities and valuable insights that went beyond my initial expectations.
Embrace Opportunities
I received a valuable piece of advice from my manager: "Be selfish." This wisdom encouraged me to take advantage of all the opportunities, both those presented to me and those I sought out independently. This proactive approach allowed me to learn and grow continuously during my internship.
Document Everything
I discovered the power of documentation. From capturing my thoughts on my first day at work to noting how I felt when I finally resolved a challenging issue, I learned to document my journey comprehensively. This practice not only brought clarity to my work but also helped me overcome imposter syndrome and gain confidence in my decision-making processes.
If my internship had gone longer, I wish to delve deeper into understanding the most frequently used sharing options and what admins value the most. This involves gathering insights into admin behaviors and preferences to further refine the sharing process and make it even more tailored to their needs.
